Returns / Refund and Exchange Policy

Returns / Refund and Exchange Policy

Should the User receive their order and are not satisfied, the User should contact the customer service team of Mikka immediately. The User may return items for a credit or a cash refund, provided;

The User returns the goods within 10 days of delivery,

The products are new and have not been used.

The goods are in a re-sellable condition.

The User is requested to return items without any undue delay, the return of the exchanged item will likewise be delivered at the cost of Mikka. Although seldom charged, Mikka reserves the right to charge a 10% administration fee for returned orders, should the returns process incur significant administration expenses. Items purchased on sale will incur a delivery charge back to the user.

Should footwear, clothing, accessories, equipment and any other goods ordered by the User be the wrong size, the User may send them back to be replaced. If the correct size is in stock Mikka will ship the correct size to the User. The User shall be responsible for the cost of sending the products back to Mikka (Only when purchasing items on sale). All items are quality controlled by Mikka staff for visible factory defects before shipment is made to the User, notwithstanding Mikka's qualitative controls which are a secondary qualitative control process (Kindly note that all international brands featured on Mikka Online conduct stringent qualitative processes through our their manufacturing process).  Under no circumstances will any footwear, clothing, accessories or equipment products or any other ordered products by the User that have been worn, damaged, soiled or ripped be accepted for replacement.

In the case of Refunds, Products must in their original unopened packaging, or in their original unused condition with all labels intact and repacked in their original packaging, you will be refunded the full purchase price. Once Mikka has the products in its possession and is satisfied with the condition of the goods (i.e. that they are not in a used state), Mikka will effect a credit in the case of a refund via electronic banking.

In the case of a swap out for another size, Mikka will ship the new size to the Users designated address once payment for delivery has been received.

On products that are advertised as special offers, we will do an exchange in respect of the size or style for similar products but subject thereto that the cost of delivery will be for the Users account.

The return of all products to us must be made to Mikka Sports, Shop No 187, Lilian Ngoyi Street, Pretoria - 0001. Gauteng, South Africa.

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