International Shipping Policy
Thank you for visiting and shopping at Mikka Online.
Following are the terms and conditions that constitute our Shipping Policy.
This page is to serve as a useful guide for our new and existing International customers.
Here you will find important information on order status, shipping offers, tracking, transit time, and other useful links.
All prices displayed on our website are in ZAR South African Rands, For Conversion we recommend using currency converter.
International Shipping Information
Occasionally, the shipping amount listed on your order may not be accurate due to the dimensions of the package. In this case, we will attempt to contact you to make you aware of any additional charges, but if we do not receive a reply within 1 week, we will cancel the order. Please contact Customer Service by phone at +27 12 323 1649 or by sending an email to firstname.lastname@example.org for more information or if you have any other questions.
we currently have a flat rate for shipping. If you would like to know in advance of your order how much the shipping will cost with the DHL , you can enter the items into your cart and enter your info and the system will return the cost.
Occasionally, as mentioned above, there may be a discrepancy if the item is oversized or if you are ordering a large quantity of items that require a large box, but in most cases, this amount is accurate.
If you supply an insufficient address (i.e., no apartment/ suite number, or no business name) and your package is returned or we are assessed an additional fee from our shipper to deliver your package, you be billed for all charges.
If all items on your order showed in stock and we discover any discrepancy, we will contact you immediately via email or phone to let you know of the problem.
Mikka Online does not cover or upgrade shipping if contact is not made within a reasonable amount of time.
For us to correctly process your international order, you may be asked to provide additional identification. You will be contacted by email in regards to these requirements. We understand that some of these procedures might feel restrictive, but due to the high risk of fraud with international orders, we have had to implement these procedures.
Please note: Shipping costs are not landed costs. Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs. International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.
It is our policy not to lower values of goods shipped nor marked them as gift.
If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once they are returned to us in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.
International orders may require 3 - 5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.
Orders are only shipped on business days, which are Monday - Friday excluding Public Holidays.
Orders can not be shipped to P O Boxes.
All orders are shipped with DHL Couriers.
Our usual practice when an international order contains a backorder is to hold the order until all items are available. If you are placing an order that does contain a backorder, you should be aware of that already through our website, plus we will inform you via email. If you do want to receive the in-stock items ahead of the backordered item(s), we can certainly do that; however, please be advised that there will be additional shipping charges assessed, and we will make you aware of such charges before charging your card. We will only ship ahead an international order if instructed by the customer.